Returns

At Simply Cushions, we understand that selecting the right cushions to complement your home can sometimes be challenging. That’s why we offer an easy 30 day return policy. Simply return your products to our Australian office in their original unused condition within 30 days of receipt, and choose between store credit or a refund.

1. Store credit

We’ll provide you with a store credit valued at 110% of the original product price. This will be issued as a coupon code with no expiry, giving you the flexibility to choose something new in your own time.

Please note that items purchased using store credit are not eligible for refund.

2. Refund
We’ll issue a refund of the product price. Refunds take 5-10 business days to process and will be credited to the original payment method.

To submit a return request, use the form on this page, then ship your cushions to the address provided.

Important…

• Items must be in their original unused condition.
• Returns must be requested within 30 days of receipt.
• Clearance items cannot be returned.
• Shipping fees will not be refunded.
• Store credit is not redeemable for cash or refund.
• Customers cover the cost of return shipping.