Frequently Asked Questions

Once you’ve placed your order you’ll receive a confirmation email with your order number and an attached PDF document as your receipt. After we’ve processed your order, we’ll send you another email about the shipping process and your tracking number. Then, all you need to do is sit back and relax till your new cushions arrive.

After you placed your order, we’ll send you a confirmation email straight away. If you don’t receive this email within 5 minutes of placing your order, check your spam or junk folder as it might be caught up in there. No luck there either? Contact us. Our customer service staff will send you a new receipt.

As we are an online store only and we don’t have a store you can visit. However, we do have a great customer service team, so if you have any questions about a certain product, please contact us and we will be more than happy to help you.

Many of our customers already have their cushion inners and are just looking for new cushion covers to update their interior. Other customers are looking for a complete cushion and so our solution is to offer inners as an optional add on.

To add an inner to your cushion cover, simply use the dropdown box located near the add to cart button. You can add a cushion inner to every cover that you purchase from us.

Our cushion covers are made out of many different fabrics. You can find the material type and size of each cushion just above the ‘Add to cart’ button for each cushion. You can also use our filter to shop for a specific material type. Simply click ‘Shop All’ in our menu and go to the ‘Filter by Material’ section on the left.

At Simply Cushions, we know that choosing the right cushions for your space isn’t always easy. That’s why we offer a flexible 30-day return policy. If your cushion isn’t quite right, you can return it and receive store credit worth 110% of the product price. This credit never expires and can be used across multiple purchases, allowing you to find the perfect match for your home.

To initiate your return, simply fill out our Return Form. Returns are to be shipped to our Australian office, and return shipping costs are the responsibility of the customer.

If you need to return your cushions, you can do so within 30 days of receiving your order. We offer two return options to give you flexibility:

• 110% Store Credit – Get store credit worth 110% of the product price, which never expires and can be used across multiple purchases.
• Refund – Receive a refund of the product price to your original payment method.

To initiate your return, please fill out our Return Form. Returns are sent to our Australian office, and customers are responsible for covering return shipping costs.

If your product arrives damaged or faulty, we’re here to help. Please get in touch with us as soon as possible so we can make it right. We’ll need photos and details of the issue, and once confirmed, we’ll arrange a replacement to be sent to you as quickly as possible.

To get started, simply fill out our Contact Form, and our team will assist you promptly.

We accept credit/debit card payments with a Visa, Mastercard and American Express logo and payments via PayPal and Afterpay. All payments via credit or debit cards are processed via our super secure payment system which uses 256-bit SSL technology.

We will process your payment through our payment system that is highly secure and protected by 256-bit SSL technology, which means that your card information and your personal details are encrypted and securely transferred. Rest can be assured that your personal information will be safe as we will never handle or see the details on your card. We also offer Paypal as a method of payment which is owned by eBay and processed millions of dollars worth of transactions across the globe every day.

Yes, when your order has been processed, you’ll receive an email from us with your payment receipt attached as a PDF. Here you’ll also find all the information you might require for warranty and tax purposes. If you pay via PayPal or Afterpay you will also receive an additional payment receipt from them. If you have not received an email confirmation within 5 minutes of making your order, check your junk or spam folders and it it might have got caught up there.

PayPal is an easy and secure online payment platform. If you already have a PayPal account, you can easily log in with your email address and password. If you don’t have a PayPal account yet but would like to set one up then you can easily do it here.

We offer FREE Shipping to anywhere in New Zealand on all orders over $150. Orders under $150 will be charged a flat rate of just $12.95. Isn’t that a good reason to grab a few more cushions?

We always aim to ship our orders within 1-2 working days. Our products are shipped from Australia by international carriers and shipping takes usually between 4-10 working days. We’ll send you an email with your tracking details as soon as we’ve shipped your order so you can track the delivery to your home address.

As soon as your order has been shipped, we’ll send you an email with the tracking information. Our orders will be shipped by international couriers but will arrive using the New Zealand Post system. You’ll receive one tracking code that will be valid for the entire journey and you can use this to track the progress of your order to your door.

Our shipping policy relates to customers who live in New Zealand only. If you are located in another country and would like a shipping quote, please contact us. Let us know your shipping address and the items you would like to order so we can let you know if we can ship our products to you. If you’re in Australia, you can use our Australian store.